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Need help? Find all the details you need on our contact page

Find everything you need to manage your online account and order information easily and efficiently in your Arco Account section. If you encounter any issues or need further assistance, feel free to explore our Live Chat option for quick and effective help.


Frequently Asked Questions

General

Why does the product listing page look different?

The product listing page has been updated to provide you with more information that can help you in selecting products. You'll now be able to see an accurate date up-front so you know when you can expect delivery, and we'll highlight if your order would arrive in multiple consignments, based on the quantity you've selected. If the delivery dates don't work for you, you'll also be able to see alternative products from this page to help you find the right item. Lastly, if you're logged into your account, you'll now see the price you'll pay here too. Find out more

How can I place an order?

Simply search, browse and check out online for the quickest and easiest way to shop with us, including access to instant availability and delivery information. If you have an account with Arco, log in to see our best prices across our complete range and pay by card or credit account. If you wish to apply for a credit account, follow these simple steps (https://www.arco.co.uk/credit-account-application).

How do I cancel an order?

Please contact us via live chat or by telephone.

Please note, it may not always be possible to cancel an order or return an item if the order has already been processed or if it has been specially made to order.

Can I add to an order I've already placed?

Unfortunately, once an order has been placed, the details are sent straight into our order processing system and cannot be modified. However, you’re welcome to place a new order and, if necessary, use the same purchase order reference.

What payment methods do you accept?

The payment methods available to you depend on the type of user account you have. Payment on account is only available to users who belong to an organisation with an Arco credit account. All other users must make payment by credit or debit card. You can store and manage your card details in the My Account page. Head to the Personal Cards tile or click here

Why haven't I had a response to my enquiry yet?

If you need a quick response to an enquiry, please contact us via live chat where you're able to speak to a dedicated member of our customer support team. Live chat is available from Monday to Friday, 8:00-17:30. If you contact us via any other method, please allow two working days for a response.

How can I contact you?

UK Contact Details

To speak to a dedicated member of our customer support team, you can contact live chat which is available from Monday to Friday, 8:00-17:30. Alternatively, you can email customer.services@support.arco.co.uk for general enquiries or sales@support.arco.co.uk for placing orders (please allow two working days for an email response), or you can call us on 0330 390 2050.

How do I raise a complaint?

You can raise a complaint, you can contact us via live chat or by telephone. Alternatively you can fill out this form and a member of our dedicated customer support team will get back to you as soon as they can.

Delivery

How can I check the status of a delivery?
The status of a delivery can be found in the Orders & Requisition section of your My Account page. If you are signed in, this page can be found here.
How do I obtain proof of delivery (POD)?

You can find proof of delivery by signing in to your account and heading to your My Account page. There you can click Manage on the Orders & Requisitions tile, which can also be found here. In the Orders tab at the top of the table, you'll see a link called Search Options. Clicking this allows you to search your orders via a range of data including PO reference, invoice number, user who placed the order, date and status. On the results page, you can split by deliveries or products. Either will give you the option to view your proof of delivery.

How do I obtain a copy of a delivery note?

On the proof of delivery page (see above), you can request this from the courier. If this isn't available from the courier, please contact us via the live chat.

What delivery options do you offer?

You can find information about our delivery options here. You can also opt for click and collect in your basket. Your local store will be in touch when this is ready for you.

Account

How do I register for an account?

You can find instructions for applying for an Arco account here. You can also find out the benefits of registering here.

How do I obtain a copy of an invoice?

You can find an invoice by signing into your account and heading to your My Account page. On this page click Manage on the Orders & Requisitions tile, which can also be found here. In the Orders tab at the top of the table, you'll see search options. Here, you can search your orders using a range of data including PO reference, invoice number, user who placed the order, date and status. On the results page, you can split by deliveries or products. Either will give you the option to view your invoice.

How do I set up my logos and other branding to decorate products?

You can find information on applying decoration here and help with creating and managing logos here.

Pricing

Do the prices on your website include VAT?

At the top right-hand side of the page, you can choose to either include (Inc) or exclude (Ex) VAT when viewing prices. Alternatively, you can manage this in your My Account settings. In the User Profiles tile, there is a Price Preference setting which gives you the option to always display the VAT option you prefer.


Step-by-Step Help Guides

If you need further help with using the website, we have put together step-by-step guides to help you get the most out of using the Arco website.


Bank Details

UK

Credit Card
Please call 01482 611778 to make payment.

BACS
Account Name: Arco Limited
Sort Code: 40-25-18
Account Number: 60116319

IBAN Code
GB55HBUK/402518/60116319

Ireland

Credit Card
Please call 01482 611778 to make payment.

BACS
Account Name: Arco Safety Limited
Sort Code: 99-02-31
Account Number: 35002422

IBAN Code
IE68HSBC99023135002422

Please quote your account number on all bank transactions. Send your remittance to: payments@arco.co.uk