Unfortunately, our carrier FedEx have suffered a major system outage on 13th October and will be unable to collect parcels from our National Distribution Centre as usual. This has led to a backlog which is being worked through, but which may result in some delays to orders being delivered. Your expected delivery date has been amended to take into account the expected delay. We are working hard with FedEx to mitigate this issue and we apologise for the inconvenience these delays may cause. You can track your order status by clicking on Orders & Requisitions within the My Account section.
Delivery and Returns
Information on our delivery rates and returns process
Standard Delivery Offer
|Type||Speed||Cost (orders over £50)||Cost (orders under £50)||Details|
|Standard||Within 48 hours||Free||£4.95||Orders taken on weekdays up to midnight will be delivered by no later than 5.30pm on day three (week days). This excludes bank holidays.|
|Date specific||Choose your own delivery date||Free||£4.95||Does not apply to next day. This excludes weekend deliveries and bank holidays.|
|Fast||Next day by 5:30pm||£4.95||£9.90||Orders must be placed by 3pm on the day of order (weekdays). This excludes Saturday deliveries and bank holidays.|
|Faster||Next day by 10am||£14.95||£19.90||Orders must be placed by 3pm on the day of order (weekdays). This excludes Saturday deliveries and bank holidays.|
|Saturday||By 12 noon||£14.95||£19.90||Orders must be placed by 3pm on Friday for a Saturday delivery. UK mainland only.|
Thinking of Returning an Item?
Whatever the Reason
For Unwanted Items
If you're not happy with your purchase or have changed your mind, let us know within 10 calendar days of receiving/collecting your goods and we can issue a refund for the cost of goods and delivery, subject to the goods being undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale.
For Faulty Goods
If your goods are defective simply return the item to us. If we find upon inspection that the goods are deemed defective, we will refund the cost of the goods and delivery. Should you wish to discuss the potential fault or product specification then please call our Customer Service Team for further advice & support.