Flexible free delivery, when you need it.
Delivery and Returns
Information on our delivery rates and returns process
Delivery Options
| Standard delivery - Next day Order online before 2pm weekdays for next working day delivery, excluding bank holidays. (all other orders before 12pm) |
Free delivery on all orders over £50 ex VAT For orders under £50 ex VAT placed online**;
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| Date specific - Choose your own delivery date Order online before 2pm weekdays and select the most appropriate delivery date for you. (all other orders before 12pm) |
Weekday Free delivery on all orders over £50 ex VAT For orders under £50 ex VAT placed online**;
Saturday |
Terms and conditions apply
*Price dependent on VAT calculation
**For orders placed through other channels e.g., phone or email delivery charges are £5.95 ex VAT
Delivery restrictions apply for some areas of the UK.
Standard delivery excludes decorated and unstocked products.
Thinking of Returning an Item?
Whether you're simply unhappy with your purchase or the goods are faulty, our simple to follow returns process allows you to return items easily. See our terms of sale for our full returns policy and please note, some items may not be returnable and some returns may be subject to a restocking fee.
There are three simple ways to arrange a return:
Whatever the Reason
Whether you're simply unhappy with your purchase or the goods are faulty, our simple to follow returns process allows you to return items easily.
For Unwanted Items
If you're not happy with your purchase or have changed your mind, let us know within 10 calendar days of receiving/collecting your goods and we can issue a refund, subject to the goods being undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale. Some returns may be subject to a restocking fee.
For Faulty Goods
If your goods are defective simply return the item to us. If we find upon inspection that the goods are deemed defective, we will refund the cost of the goods and delivery. Should you wish to discuss the potential fault or product specification then please call our Customer Service Team for further advice & support.
Returns Collection Service
We offer a returns collection service through our chosen carrier to make it as hassle-free for you as possible. There may be a handling charge for this service, please refer to our returns policy for further guidance and charges. For products delivered directly from our suppliers, please contact our customer service team to discuss further.
Please note that some returns may be subject to a restocking fee. Bespoke or customised items do not have the benefit of our returns policy and may only be returned in accordance with our terms and conditions of sale.
Refunds
We will usually refund any money received from you, using the same method originally used by you to pay for your purchase, for full terms see terms of sale.