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Delivery and Returns

Information on our delivery rates and returns process

Standard Delivery Offer

Flexible free delivery, when you need it. Terms and conditions apply.
Type Speed Cost (orders over £50) Cost (orders under £50) Details
Standard Within 48 hours Free £4.95 Orders taken on weekdays up to midnight will be delivered by no later than 5.30pm on day three (week days). This excludes bank holidays.
Date specific Choose your own delivery date Free £4.95 Does not apply to next day. This excludes weekend deliveries and bank holidays.
Fast Next day by 5:30pm £4.95 £9.90 Orders must be placed by 3pm on the day of order (weekdays). This excludes Saturday deliveries and bank holidays.
Faster Next day by 10am £14.95 £19.90 Orders must be placed by 3pm on the day of order (weekdays). This excludes Saturday deliveries and bank holidays.
Saturday By 12 noon £14.95 £19.90 Orders must be placed by 3pm on Friday for a Saturday delivery. UK mainland only.

Thinking of Returning an Item?

If for any reason you are not completely happy with your purchase and you wish to return an item to Arco, we offer three simple ways to do this.

Whatever the Reason

Whether you're simply unhappy with your purchase or the goods are faulty, our simple to follow returns process allows you to return items easily.

For Unwanted Items

If you're not happy with your purchase or have changed your mind, let us know within 10 calendar days of receiving/collecting your goods and we can issue a refund for the cost of goods and delivery, subject to the goods being undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale.

For Faulty Goods

If your goods are defective simply return the item to us. If we find upon inspection that the goods are deemed defective, we will refund the cost of the goods and delivery. Should you wish to discuss the potential fault or product specification then please call our Customer Service Team for further advice & support.

Returns Collection Service

We offer a returns collection service through our chosen carrier to make it as hassle-free for you as possible. There may be a handling charge for this service, please refer to our returns policy for further guidance and charges. For products delivered directly from our suppliers, please contact our customer service team to discuss further.