Delivery and Returns
Information on our delivery rates and returns process
|Type||Speed||Cost (orders over £50)||Cost (orders under £50)||Details|
|Standard||Within 48 hours||Free||£4.95||Orders taken on weekdays up to midnight will be delivered by no later than 5.30pm on day three (week days). This excludes bank holidays.|
|Date specific||Choose your own delivery date||Free||£4.95||Does not apply to next day. This excludes weekend deliveries and bank holidays.|
|Fast||Next day by 5:30pm||£4.95||£9.90||Orders must be placed by 3pm on the day of order (weekdays). This excludes Saturday deliveries and bank holidays.|
|Faster||Next day by 10am||£14.95||£19.90||Orders must be placed by 3pm on the day of order (weekdays). This excludes Saturday deliveries and bank holidays.|
|Saturday||By 12 noon||£14.95||£19.90||Orders must be placed by 3pm on Friday for a Saturday delivery. UK mainland only.|
Thinking of Returning an Item?
Whether you're simply unhappy with your purchase or the goods are faulty, our simple to follow returns process allows you to return items easily. Our terms of sale shows our full returns policy and please note some returns may be subject to a restocking fee.
There are three simple ways to arrange a return:
Whatever the Reason
For Unwanted Items
If you're not happy with your purchase or have changed your mind, let us know within 10 calendar days of receiving/collecting your goods and we can issue a refund, subject to the goods being undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale. Some returns may be subject to a restocking fee.
For Faulty Goods
If your goods are defective simply return the item to us. If we find upon inspection that the goods are deemed defective, we will refund the cost of the goods and delivery. Should you wish to discuss the potential fault or product specification then please call our Customer Service Team for further advice & support.
Returns Collection Service
We will usually refund any money received from you, using the same method originally used by you to pay for your purchase, for full terms see terms of sale.