Skip to content Skip to navigation menu

News and Updates

All the latest news and updates from the UK's leading supplier of safety clothing and equipment

For press and media queries, please email PressandMedia@arco.co.uk

Listening to customers is helping make our service easier and better

04 September 2026

Our Voice of the Customer programme is helping us understand what matters most to customers and turn their feedback into practical service improvements.

At Arco, we want every customer interaction to feel straightforward, supportive and positive. That means listening carefully to what customers tell us, understanding their experiences and using that insight to improve the service we provide.

Our monthly Voice of the Customer survey is one of the key ways we do this. It gives customers who have ordered through our any of our channels the opportunity to share honest feedback about their experience with Arco.

The feedback we receive helps us identify what is working well, where customers are experiencing frustration and where we can make service easier, faster and more effective.

The survey focuses on three measures that reflect the quality of the customer experience:

  • Customer Effort Score (CES): How easy it is to do business with us
  • Net Promoter Score (NPS): How likely customers are to recommend us
  • Right First Time (RFT): Whether requests are resolved successfully the first time customers contact us

Customers can also add comments, giving us valuable context behind their scores. These comments help us understand the detail behind each experience and focus our attention on the improvements that will make the biggest difference.

Turning feedback into action

Customer feedback is reviewed closely and shared across the business, helping teams understand the issues customers are raising and the changes needed to improve day-to-day service. This means insight is not simply collected; it is used to support practical action.

Where customers raise concerns or provide detailed feedback, we may contact them directly to better understand their experience and help resolve any ongoing issues. This gives customers a clearer voice and helps us respond in a more focused way.

We can also share customer-specific reporting to support service reviews and ongoing discussions. These reports can include survey results, areas of dissatisfaction and complaints insight, helping customers see where improvements are being made.

Service improvements customers can feel

Our latest results show that this approach is making a positive difference. In 2025/26, Arco achieved its seventh consecutive annual increase in both CES and NPS, representing a 55% improvement in customer perception since the survey began.

We are also seeing more positive customer comments, alongside a reduction in some of the common themes and frustrations that teams have worked hard to address. This gives us confidence that listening to feedback and acting on it is helping to improve the overall customer experience.

Continuing to raise the bar

While we are pleased with the progress being made, we know there is always more to do. For 2026/27, we have increased our NPS target by a further 6%, reflecting our ambition to make the entire Arco experience as easy and supportive as possible.

By continuing to listen, learn and act on customer feedback, we can keep improving the service we provide and make sure our customers remain at the heart of the decisions we make.

Make your voice heard

We'd love to hear from you! If you receive our Voice of the Customer survey link, please take a few moments to share your feedback, whether it's positive or negative. You can also leave us a review on Google or Trustpilot. Your feedback really helps us continue to improve!

Read more

Arco works with the GORE-TEX® Brand and Openreach to deliver game-changing PPE

07 August 2026

We're delighted to have collaborated with key industry names to produce the best protective outerwear for Openreach engineers to date. The result: success at the Professional Clothing Industry Association Worldwide (PCIAW) Awards.

Protecting modern workforces

With 1,600 female engineers now employed by Openreach (which runs the UK's biggest telecommunications network), there was a need to develop suitable PPE, integrating the latest technical developments and innovations.

Meeting the demands of a diverse and inclusive workforce, we set out to redesign a female range of outdoor jackets and trousers that would be a good fit for women's frames, and ensure comfort, safety, and efficiency.

Engineer feedback was central to the project's success. By listening to the people who wear the garments every day, we ensured the final designs met real-world needs and expectations.

Strategically tailored for comfort

The jackets were tested throughout the design process to confirm they performed in real working conditions. Field trials then gave engineers the opportunity to test the garments and share feedback, allowing the team to refine the designs further.

The final design was produced in both a male and female range and each style was strategically tailored for differing needs and frames to ensure maximum comfort.

A positive impact

Final feedback from users has been excellent and further validated through external recognition. At the 2025 PCIAW Awards, our partnership won the Inclusive PPE Award, recognising the collaborative approach taken to design and deliver inclusive protective clothing.

Overall, our partnership with the GORE-TEX® Brand and Openreach has proven to be highly productive, effective, and successful. And at its heart, has always been worker safety and the desire to create greatly improved, fit-for-purpose products.

Shop Now

Read more

  • Bringing together health and safety experts in parliament to tackle silicosis

    01 July 2026

    Arco has partnered with the Respiratory Health All-Party Parliamentary Group (APPG) to bring together policymakers, expert clinicians and respiratory health and safety specialists for a roundtable discussion on silicosis, an urgent and preventable workplace health crisis.

    Silicosis is a serious and irreversible lung disease caused by inhaling respirable crystalline silica (RCS) dust. Over time, the dust can cause inflammation and permanent scarring in the lungs. While late-stage silicosis is incurable, the disease is preventable through effective controls, including wet-cutting methods and the correct selection, use and maintenance of quality respiratory protective equipment (RPE). Learn more about silicosis and why awareness matters in our recent article.

    Health and safety experts join forces

    Ian Lavery MP, chair of the APPG for Occupational Health, opened the roundtable and thanked Arco for partnering with the Respiratory Health APPG. The discussion was moderated by Christian Halford, Arco's Technical Quality Director, who shared insight on the role respiratory equipment can play in helping to keep workers safe. Alex Turgoose, Arco's Product Manager for RPE, and Kevin Williams, Arco's Respiratory Health Lead, also contributed their specialist expertise throughout the discussion.

    Dr Johanna Feary, a respiratory doctor specialising in occupational diseases at Royal Brompton Hospital, shared new data on the prevalence of silicosis, alongside her personal experience of treating people affected by the disease. The UK currently has 52 confirmed cases of silicosis, with many affected workers aged between their 20s and 40s, and deaths already reported in people as young as 28.

    Highlighting challenges

    A key challenge highlighted by Dr Feary is that early-stage silicosis is asymptomatic, meaning workers who wait for symptoms to appear may risk leaving it too late to access treatment. She also highlighted the risk of misdiagnosis during the early stages, noting that GPs need more support and training to recognise occupational diseases earlier.

    Dr Feary called for a national screening programme for stonecutters in the UK, better education for healthcare professionals to raise awareness of the symptoms and risks of silicosis, and improved coordination across the NHS to help people at risk of silicosis access specialist care sooner.

    Professor Kevin Bampton, CEO of the British Occupational Hygiene Society, also highlighted the need for better training for doctors in occupational diseases and the current lack of health surveillance across the UK. He pointed to a disconnect between how the NHS treats diseases such as cancer and how it responds to occupational diseases such as silicosis, which he said must be addressed.

    Key focus areas

    Several roundtable members, including Ian Lavery MP, expressed support for recent Health and Safety Executive (HSE) guidance for stonecutters, which banned dry-cutting of stone and mandated the use of water suppression. Mike Calcutt, representing the HSE, said the regulator is consulting with industry on reintroducing silicosis to RIDDOR, a move strongly supported by members of the roundtable.

    Participants agreed that the key focus areas should be making silicosis a notifiable disease through RIDDOR, strengthening occupational health integration in the NHS so people at risk can access specialist care, and improving training, education and early detection.

    Hugh McKinney, Policy Advisor to the APPG for Respiratory Health, closed the meeting by confirming he would write to attendees to gather their views on the key issues and share a report outlining what needs to happen next.

    Roundtable attendees included Liz Twist MP, Lord John Hendy, Baroness Rita Donaghy, Dr Johanna Feary, Professor Kevin Bampton, Hugh McKinney of the Respiratory Health APPG, Mike Calcutt of the HSE, Alan Murray of the British Safety Industry Federation, Alex Turgoose of Arco, Kevin Williams of Arco, Gemma Murray of Arco, Matt Powell-Howard of NEBOSH, Daniel Zeff of the Federation of Master Builders, Emily Agyeman of the National Federation of Builders, Joe Duggan of the i newspaper and Huna Haq of the TUC.

    Expert advice on respiratory protection

    For further information and expert advice, read our introduction to respiratory protection, learn more about the risks of silica dust and see our guide to managing hazardous airborne substances.

    Read more

  • TROJAN named title sponsor of Hull Seahawks ice hockey club

    25 June 2026

    It's time to put the champagne on ice, as our TROJAN workwear brand becomes the official title sponsor of Hull Seahawks ice hockey club in a major new multi-year agreement.

    The partnership marks a significant milestone for both the club and the TROJAN brand, with the team set to compete as the TROJAN Hull Seahawks across competitions, club channels and supporter-facing communications.

    For TROJAN, the move reflects a natural alignment with a club built on determination, teamwork and resilience. Created for people who take pride in demanding work, TROJAN shares the same hardworking spirit that Hull Seahawks bring to the ice.

    As guardians of the TROJAN brand, we see this partnership as an opportunity to invest in a growing professional sports club with deep roots in the local community. The sponsorship will strengthen TROJAN's presence with fans through gameday visibility, club communications and wider community activity.

    TROJAN branding will be introduced across key club assets, including playing shirts, arena signage, digital platforms and community initiatives, supporting the Seahawks as they enter the next stage of their development.

    Pride in our community

    Gemma Murray, Head of Brand for TROJAN Workwear added:

    "Partnering with the Hull Seahawks is an incredibly exciting opportunity for us. The club has built a passionate fanbase and a strong identity within the city and beyond and we are proud to become part of that journey.

    "We believe this partnership will help elevate both brands over the coming years and we look forward to supporting the club, its fans and the wider community as the TROJAN Hull Seahawks."

    A huge moment for the club

    Hull Seahawks Commercial Manager, Callum Gladding said:

    "We are absolutely delighted to welcome TROJAN Workwear as our new Official Title Sponsor. This is a huge moment for the club and a partnership that reflects the ambition both organisations share for the future."

    "TROJAN Workwear is a nationwide brand that understands the values of commitment, resilience and community across the UK. We are excited to begin this journey together as the Trojan Hull Seahawks from the 2026/27 season onwards."

    "We're excited for the new season to get underway and look forward to supporting the TROJAN Hull Seahawks as they build towards success on and off the ice."

    Learn more about the TROJAN workwear range.

    Read more

  • Arco in top 1% worldwide for sustainability with EcoVadis Platinum rating

    01 May 2026

    We're delighted to have achieved a Platinum rating from EcoVadis for the first time, placing us in the top 1% of organisations assessed worldwide for sustainability performance.

    Building on our EcoVadis Gold rating, awarded in 2025, we set ourselves an ambitious goal: to attain a Platinum rating in 2026. Through hard work and dedication across our business, this is exactly what we have done, achieving EcoVadis' highest level of recognition.

    EcoVadis is a globally recognised sustainability ratings provider, assessing organisations on how well sustainability is embedded into business practices and supply chains. And, with this result, Arco is now ranked in the top 1% of all companies assessed by EcoVadis worldwide.

    For our customers and partners, the Platinum rating provides independent assurance that we are actively managing environmental, social and governance (ESG) risks and strengthening ethical, sustainable practices across our operations.

    What EcoVadis assesses

    EcoVadis evaluates organisations across four areas:

    • Environment
    • Labour & Human Rights
    • Ethics
    • Sustainable Procurement

    Platinum status is awarded only where organisations can evidence robust policies, actions and results – demonstrating that sustainability is embedded across operations, governance and the supply chain.

    This milestone reinforces our commitment to responsible business and supports customers who need trusted partners able to meet evolving sustainability requirements.

    How we achieved EcoVadis Platinum rating

    In the latest EcoVadis assessment, we increased our overall score by 10%, achieving near-perfect results for Environment and improving by 23% in Labour & Human Rights.

    Key areas of progress include:

    • Enhanced colleague benefits, including the introduction of a health cash plan
    • Greater colleague engagement and consultation
    • Continued focus on listening to and acting on what matters most to our people

    In Sustainable Procurement, Arco has built on its ethical foundations by engaging suppliers more deeply through newer product ranges and increased supply chain transparency, including:

    • Sustainable raw material sourcing
    • Risks related to conflict minerals
    • Deforestation

    These steps support customers – particularly in construction and the public sector — where supply chain visibility is essential and help us work alongside organisations tackling their own sustainability targets.

    EcoVadis also highlighted our approach to governance, including:

    • Data stewardship and cyber security
    • Anti-bribery measures
    • Whistleblowing processes

    An important milestone

    Jim Harbidge, Head of Sustainability at Arco, said: "Achieving EcoVadis Platinum is an important milestone and a strong, independent endorsement of the progress we're making. We'll continue to focus on meaningful action, transparency and long-term impact for our customers, our colleagues and the wider communities we serve."

    As a safety partner, Arco remains committed to helping customers protect people at work while supporting more sustainable choices across products, services and supply chains. Why not learn more about our approach to sustainability?

    Read more