Local Safety Distributor Wins National Service Excellence Award
Aberdeen's leading supplier of safety equipment and workwear, Arco, is celebrating after winning a national award for service excellence. Arco's Aberdeen branch was voted to win the award from the British Safety Industry Federation (BSIF) by its local customers. "Actually, they are very knowledgeable and always available for advice and guidance on health and safety product requirements", said Steve Thomson, Health and Safety Manager at Aberdeen Journals, one of Arco's customers who completed the questionnaire. "The service is so good because the staff really get to know all their customers and, where other companies come and go, Arco is always there."
The prestigious Service Excellence Award recognised Arco as "offering exceptional service and innovative service solutions in occupational safety". A panel of eminent judges in the safety industry selected Arco as the overall winner of the category, which was entered by some 55 companies throughout the UK. Commenting on the achievement, Dougie Lowe, Branch Manager said, "I am absolutely thrilled! Winning this award is testament to the dedication and motivation of the highly conscientious team of individuals at Arco's Aberdeen branch."
The award ceremony took place during a high profile champagne reception at Safety & Health Expo in Birmingham. David Lummis from the BSIF introduced the award by saying "Arco's customers were extremely complimentary about the level of service Arco Aberdeen provides. There were some fantastic comments and the branch scored 92 out of 100 points. This - and being overall winner amongst such stiff competition - makes this award very special for the team at Aberdeen."
Dougie went on to explain "Business is extremely buoyant at the moment and consequently we need to respond quickly and with authority to meet our customers' demands for safety products, equipment and workwear. The award is recognition from our customers that we understand the specific needs their particular industry and can offer specialised safety expertise and a product range that suits their requirements. It's great news for Arco and a real coup for our branch team."
The Service Excellence Award is among several awards presented by the British
Safety Industry Federation that celebrate and promote health and safety products
and services that bring innovative design to occupational health and safety.