View Our Current Delivery Promise
While we are currently maintaining our promise to deliver your orders within 48 hours, with some deliveries arriving sooner, delivery times may be extended due to resourcing challenges associated with current self-isolation guidance.
If your goods do not arrive within 48 hours, you can use the Order Tracking tool in the My Account section of the website or feel free to contact us via the Live Chat. We apologise for any inconvenience this may cause.
How do I raise a complaint?
You can raise a complaint by contacting us via the following methods.
How do I cancel an order?
Please contact us via the following methods.
Please note, it may not always be possible to cancel an order or return an item if the order has already been processed or if it has been specially made to order.
Can I add to an order I've already placed?
Unfortunately, once an order has been placed, the details are sent straight into our order processing system and cannot be modified. However, you're welcome to place a new order and, if necessary, use the same purchase order reference.
Why have you amended the quantity on one of my orders?
Some of our products are currently experiencing exceptionally high demand and are subject to a maximum order quantity to ensure continuity of supply to critical industries. We apologise for any disruption and we should have notified you if we have had to amend your order.
How can I see if a product is in stock?
Each product's stock availability is shown on the relevant product page. You can also see the available quantity and its delivery dates once you've added a product to your basket.
What payment methods do you accept?
For information on our payment methods, please see this page here
. In our retail stores, we accept cash but card is preferred due to COVID-19 guidelines.
Why haven't I had a response to my enquiry yet?
If you haven't received a response to an enquiry you sent, please contact us via the following methods.
What plans do you have in place for continuity of supply after Brexit?
We have compiled this expert advice sheet
to explain our plans for mitigating disruption due to Brexit.