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Website Terms

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1. About Our Terms

1.1 These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between Arco Limited (we, us or our) and you, the person accessing or using the Site (you or your).

1.2 You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

1.3 The Site is provided by us to you free of charge for information purposes only.

1.4 If you order any goods, services or digital content from the Site, separate terms and conditions will apply - see our Terms of Sale.

2. About Us

2.1 We are Arco Limited, a company registered in England and Wales under company registration number 133804. Our registered office is at PO Box 21, 1 Blackfriargate, Hull, HU1 1BH. Our VAT registration number is GB166911546.

2.2 If you have any questions about the Site, please contact our Customer Engagement Centre by:

3. Using The Site

3.1 The Site is for your use only.

3.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.

3.3 We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

3.4 We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page.

3.5 As a condition of your use of the Site, you agree not to:

  • 3.5.1 misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
  • 3.5.2 attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.

3.6 We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.

4. Registration and Password Security

4.1 Use of the Site may require registration, particularly in order to access restricted areas of the Site.

4.2 We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.

4.3 You are responsible for making sure that your password and any other account details are kept secure and confidential.

4.4 If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

4.5 Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy.

5. Your Privacy and Personal Information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

6. Ownership, Use and Intellectual Property Rights

6.1 The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.

6.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

6.3 Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.

6.4 Trade marks: ARCO, ARCOPRO, TROJAN, and ARCO ESSENTIALS are our trade marks. We also use trade marks and trade names on the Site or in the Content which are owned by us or owned by others.

6.5 Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission or are duly authorised by the third party trade mark owner.

6.6 We may provide information and guidance on our website.

  • 6.6.1 You must not use this information for commercial purposes or display it (by link or otherwise) on any other internet or intranet site or in and published material. If you wish to link to information on our website, you may seek our approval to do so which may be granted, at our absolute discretion, subject to such conditions as see fit. You must ensure any approved link suitably references and credits us in respect of the linked material.
  • 6.6.2 Customers who wish to use Content to provide guidance to their employees may seek approval from us to use the Content in this way and we may (in our absolute discretion) agree to such a request with any conditions that we believe are appropriate.

7. Submitting Information to the Site

7.1 While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.

7.2 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

8. Accuracy of Information and Availability of the Site

8.1 We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

8.2 We may suspend or terminate access or operation of the Site at any time as we see fit.

8.3 Any Content is provided for your general information purposes only and to inform you about us and our products and guidance, news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.

8.4 While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.

9. Hyperlinks and Third Party Sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

10. Limitation On Our Liability

10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

  • 10.1.1 losses that were not foreseeable to you and us when these Terms were formed;
  • 10.1.2 losses that were not caused by any breach on our part;
  • 10.1.3 business losses; and
  • 10.1.4 losses to non-consumers.

11. Events Beyond Our Control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.

12. Rights of Third Parties

No one other than a party to these Terms has any right to enforce any of these Terms.

13. Variation

13.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 13.

13.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

14. Disputes

14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

14.2 Relevant United Kingdom law will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have non-exclusive jurisdiction in relation to these Terms.